BOOKING POLICY & SCHEDULE OF FEES
Peach Mental Health Services
Effective Date 25/06/2026

At Peach Mental Health Services (“we,” “us,” or “our”), we aim to provide consistent, high-quality care. This policy explains how appointments are booked, confirmed, rescheduled or cancelled, and how fees are applied. It is intended to be clear, fair and transparent so that clients understand their responsibilities before confirming an appointment.

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Referral Pathways

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Peach Mental Health Services accepts self-referrals as well as referrals from General Practitioners and other services with your consent. Referrals can be emailed to info@peachmentalhealth.com.au

Access

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Services are currently provided by face-to-face appointments and/or telehealth, depending on suitability, availability and client needs.

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Funding Support Options

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Medicare

If you have an Australian Medicare card, your General Practitioner may refer you with a Mental Health Treatment Plan. Eligible clients may access Medicare rebates for up to 10 individual mental health treatment sessions per calendar year, subject to Medicare requirements and referral validity.

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Private Health Insurance

Some private health funds provide rebates for services offered by Accredited Mental Health Social Workers. Please check directly with your provider regarding eligibility, waiting periods, annual limits and any restrictions. A receipt can be provided for claiming purposes.

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NDIS Participants

Peach Mental Health Services is not a registered NDIS provider. NDIS participants may access services if they are self-managed or plan-managed and the service is appropriate for their plan goals and funding. Before services commence, we may ask you to provide relevant plan information and sign a service agreement.

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Payment Options 

 

Peach Mental Health Services accepts payment via Osko, or EFTPOS on site.
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• Osko:
  BSB: 645 646
  Account: 108 157 946
   

• Please note a 1.40% processing fee applies to card payments.
   

NDIS invoices will be forwarded to individuals or Plan Managers as agreed.

Once payment has been made, and where you have provided your Medicare details, you may ask us to process eligible Medicare rebates to the bank account you have nominated with Medicare. Rebates generally arrive within 24 hours; however, Peach Mental Health Services is not responsible for delays outside our direct control.

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Booking Confirmation and Deposits

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For all new initial intake appointments, a $50 deposit is required at the time of booking to confirm the appointment. The deposit is held on your account and applied towards the cost of your initial session.

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A processing fee of $1.00 plus 1.9% applies to deposit transactions. This fee is charged by the payment provider and is separate from the appointment fee. Where a deposit is refunded, the processing fee is not refunded because it is retained by the payment provider rather than Peach Mental Health Services.

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For all appointments, card details may be required to be held securely on file. Your card will only be charged in accordance with this policy, including for late cancellations, non-attendance, agreed deposits or outstanding fees.

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Appointment Reminders

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If you have opted in to appointment reminders, Peach Mental Health Services may send an email reminder approximately three days before your appointment and a text message reminder approximately one day before your appointment.

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Appointment reminders are provided as a courtesy only and should not be relied upon as the sole method of remembering your appointment. Clients remain responsible for recording, remembering and attending their scheduled appointments. If you believe you have not received a reminder, please contact us to confirm your appointment details as early as possible.

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Cancellation, Rescheduling & Non-Attendance

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At least 48 hours’ notice is required to cancel or reschedule any appointment, including Medicare, privately paid and NDIS-funded appointments.

If less than 48 hours’ notice is provided, or if you do not attend your appointment, the following fees may apply:

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• Medicare and private payment appointments: the $50 deposit may be retained as a late cancellation or non-attendance fee.

• NDIS-funded appointments: fees for short-notice cancellations or non-attendance will be applied in accordance with the relevant NDIS Pricing Arrangements, the client’s service agreement and any applicable funding rules.
   

Cancellation fees are intended to reflect the time reserved for your appointment and the difficulty of offering that appointment time to another client at short notice. Where appropriate, Peach Mental Health Services may consider individual circumstances, including exceptional or unavoidable events, on a case-by-case basis.

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Non-attendance will generally be recorded 15 minutes after the scheduled appointment start time. Late arrivals within the 15-minute grace period are welcome to attend; however, the session will still conclude at the originally scheduled time and cannot be extended.

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Please consider your bookings carefully. If multiple late cancellations, rescheduled appointments or non-attendances occur, Peach Mental Health Services may review ongoing suitability of appointments, cancel future bookings, or decline to offer further services where clinically and ethically appropriate.

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Fees

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Fees are payable for professional services provided by Peach Mental Health Services. Medicare rebates, private health rebates and NDIS funding availability depend on individual eligibility and funding rules.

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Professional Counselling

• Standard appointment with a Mental Health Treatment Plan: $150 per 50 minutes, with a Medicare rebate of $87.24. Out-of-pocket cost: $62.76.

• Standard appointment – private payment: $150 per 50 minutes.
   

Psychosocial Support

• NDIS Support Category: Capacity Building – Improved Daily Living

• Service Type: Assessment, Recommendation, Therapy – Other Therapy – Social Worker

• Item Number: 15_621_0128_1_3
   

Professional / Clinical Supervision

• Working professionals: $150 per 60 minutes

• Undergraduate students: $120 per 60 minutes
   

Please check with your profession’s governing body to confirm whether professional or clinical supervision from an Accredited Mental Health Social Worker is approved for your requirements.
 

Assessment, Letters and Reports

Fees for assessments, letters and reports are determined based on the type, scope and time required. Letters and reports are professional services separate from therapy sessions and are not included in standard session fees.

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Before preparing a letter or report, Peach Mental Health Services will discuss the purpose, scope, likely usefulness and applicable fee. Work will only proceed once the fee has been agreed. A deposit may be required, and all accounts must be paid before letters or reports are finalised and released.

Letters and reports reflect clinical impressions, observations and professional opinion based on available information. Peach Mental Health Services cannot guarantee a specific outcome, approval or acceptance by external agencies, including the NDIS.

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Letters and reports are not eligible for Medicare rebates.

Contact Us

For further information or assistance about this booking policy or schedule of fees, please contact Peach Mental Health Services.

Email: info@peachmentalhealth.com.au
Phone: 0489 182 694

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