Question 1

Where Are You Located?

Accepted Answer

Peach Mental Health Services is based in Queensland’s Wide Bay region. We offer face-to-face services in the Bundaberg region and Australia-wide via Microsoft Teams. All appointments are scheduled and held in Australian Eastern Standard Time (AEST).

Question 2

When Are You Available?

Accepted Answer

Sessions are by appointment only, with after-hours and weekend options available.

Get in touch to find a time that works for you.

Question 3

Do You Work With Children?

Accepted Answer

Sometimes we may work with young people, though how that support looks can vary depending on the young person's needs. Sometimes it's most helpful to work directly with the young person, while in other cases, supporting a parent or caregiver can lead to better outcomes.

We'll start with a conversation to get a clear picture of what's going on and figure out the best approach together.

Question 4

Do You Work With Crisis or Acute Mental Health Needs?

Accepted Answer

No, our services are not designed for acute or crisis mental health support. Our focus is on recovery-based work, which means we support people who have enough stability in place to work towards their goals. If you or someone you know is experiencing a mental health crisis, there are dedicated services that can provide immediate and more appropriate support.

If you are concerned about your safety or there is an emergency, please call 000.

Australia Wide:

Lifeline Australia - 13 11 14
Offering free and confidential crisis support services. It provides short-term support for people in emotional distress, experiencing thoughts of suicide, or just needing someone to talk to. It is available 24/7 and also offers text support. You can either send a message to 0477 13 11 14 or use the online chat on their website.

Mindspot - 1800 61 44 34
Free and confidential mental health assessment and treatments, including up to 4 telehealth sessions with a Mindspot therapist.

Head to Health - 1800 595 212
Available via phone between 8:30am and 5:00pm, or online 24 hours, if you are looking for mental health information, services, and support for yourself or someone you care about.

In Queensland:

Mental Health Access Line – 1300 642 255
This is a free, confidential 24/7 telephone triage service that connects Queenslanders with public mental health services. It’s a good first step if you're unsure where to turn.

Wide Bay Area:

Lighthouse Crisis Support Space
Located at Bundaberg Hospital, The Lighthouse is a walk-in service open 7 days a week from 2:00 pm to 9:00 pm. It offers a welcoming environment with support from peer workers and mental health clinicians. Access is available via the Emergency Department.

Question 5

Are Your Services Confidential?

Accepted Answer

Yes, our services are confidential - and your privacy is important to us. Your information is kept and used in accordance with Australian privacy laws. There are a few rare exceptions to confidentiality, including situations where there is a risk of harm to yourself or others, or if required by law, and we'll discuss these at your very first session so you're well-informed.

If you have any questions or concerns about confidentiality or privacy, let us know. We’re always happy to talk it through.

Question 6

Do I Need A Referral?

Accepted Answer

We accept self-referrals, as well as referrals from third parties. If you are making a referral on behalf someone else, please ensure you have their consent first.

Question 7

How Do I Get A Mental Health Treatment Plan?

Accepted Answer

Contact your doctor to schedule a consultation and let them know you'll be asking for a Mental Health Treatment Plan. They will discuss your concerns and ask you to complete a questionnaire which helps them assess your eligibility.

Once you have your plan, you are entitled to 10 treatment sessions in a 12-month period. Initially, 6 sessions will be covered, and after these, you'll need to return to your doctor for a review to request up to 4 more. You can use your sessions with any provider of your choice.

To learn more about Mental Health Treatment Plans, contact Services Australia.

Question 8

What Should I Expect In The First Session?

Accepted Answer

Your first appointment will be an intake and assessment session. You'll be asked some questions so we can better understand your current challenges, what life looks for you at the moment, and what you’re hoping to achieve. We'll take time to understand not just the concerns that have brought you to us, but also the strengths and supports you already have in place. This session is very much a joint process, and will help us decide on the best path forward.
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It's also an opportunity for us to start feeling comfortable with one another and start building trust, which is an essential part of the work we’ll do together. If it turns out that we're not the right fit, or if your needs fall outside our scope of practice, We'll do our best to connect you with appropriate services or professionals who can better support you.

Question 9

How Do I  Attend A Telehealth Session?

Accepted Answer

All sessions are currently conducted using Microsoft Teams. There is a free, web-based version available, so you do not need to have it downloaded on your device or register for an account.

When you book your session, you’ll receive a confirmation email with a Microsoft Teams link.

We recommend you test your technology beforehand i.e., your camera and microphone.

Make sure you’re in a quiet, private space where you won't be disturbed.

Have a pen and paper ready for any notes. It's also helpful to think about what you hope to achieve from the session.

At your scheduled time, click the link in the email to join the session.

If you have any trouble connecting, you can give us a call and we’ll sort it out together.

Question 10

What If I Can't Attend?

Accepted Answer

If you need to change or cancel your appointment, please contact us as soon as possible. We understand that plans can change, but we do ask that you read our booking policy before making a booking so you're aware of any applicable cancellation fees.

Question 11

How Do I Pay For My Session?

Accepted Answer

Please see our Rates page for details about how much our services cost and for information about possible rebates which may be available to you. You can also find a link to our full Booking Policy there.

Payment is accepted via Osko / Pay ID, or card. Please note that payments made by card may attract a processing fee.

All payments are due on the day of your session, except for NDIS payments, which will be invoiced. If you are eligible for a Medicare rebate, we will process it for you. If you have any other questions about payment, feel free to reach out before your appointment.

Question 12

What If I Have A Different Question?

Accepted Answer

If you have a question that isn’t covered here, please feel free to contact us!

We’re happy to provide any additional information you need.

You can reach us by phone at 0489 182 694 or if you prefer,  you can use the contact form on our website, or send us an email.

We look forward to helping you.

Frequently Asked Questions